OK, this one’s easy. If you’ve produced something that you can’t sell because it isn’t right, it’s a Defect. Burnt cookies, gadgets that don’t work, lost baggage, an incorrect diagnosis, they’re all defects. We all know a defect when we see one, and when your business has one, you know it costs you money.
Figuring out how to prevent them is key to saving you money and keeping your customers happy. Learn about the tools to do that at LeanRabbit.